Dealing with upset customers
VIU’s Community Classroom Blog
De-escalating challenging situations. Each semester, many eager Vancouver Island University students do internships with local businesses. During these invaluable learning experiences, various challenging situations may arise.
Unlocking synergy: Don’t miss out on golden opportunities to advance your organization
Charity Village
Are you overlooking valuable opportunities to significantly advance your organization because you’re unsure how to recognize them?
Learning about leading: Why your organization should join a reading circle
Charity Village
What happens when leaders of nonprofit organizations come together to exchange ideas, discuss experiences and connect with one another? The result is shared insights, collaborative learning and strengthened connections.
Five lessons learned from a recent collective agreement negotiation
Academia Forum
Collective bargaining is a special type of negotiation process in which a large group of employees (or “members” in a unionized environment) negotiate the terms of their employment with their employer. This includes discussing important issues such absence policies, benefits and pensions, workload, and salary increases.
How can a professional facilitator help your organization?
Almost all organizations, companies and businesses can expect that their operations may go through different periods of change at different points in time. When all is going smoothly, that’s great of course. But, when you face bumps in the road you may need to call in external help.
Evan Hoffman: The Conflict Doctor 